Shipping policy

At Cloudyrest, we aim to process and deliver your order as quickly and reliably as possible. Please review the information below regarding our shipping process.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays may be processed on the next business day.

Shipping Time

Estimated delivery times vary depending on your location and the shipping method available for your order. Most orders are delivered within 5–12 business days after they have been processed.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, customs processing, severe weather, or periods of high demand.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email. When tracking is available, your tracking information will be included so you can follow the progress of your delivery.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order. If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been shipped, we may not be able to change or redirect the delivery address.

Delayed Orders

If your order has not arrived within the expected delivery period, please check your tracking information first. Carrier delays can occasionally occur and may be outside Cloudyrest's control.

If your tracking has not updated for an extended period or you believe your package may be lost, please contact our customer support team so we can assist you.

Lost or Missing Packages

If a package is marked as delivered but you have not received it, please check around your property, with household members or neighbors, and contact the shipping carrier. If you are still unable to locate the package, contact Cloudyrest and we will review the situation.

Customs and Import Charges

For international orders, customs duties, taxes, or import fees may apply depending on the destination country's regulations. Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Changes to This Shipping Policy

Cloudyrest reserves the right to update this Shipping Policy when necessary. Any changes will be published on our website and will take effect from the date they are posted.

Contact Us

If you have any questions about shipping, tracking, or your order, please contact Cloudyrest through the contact information provided on our website.